F.A.Q's
How do I place my order?
To place your order, follow these steps:
1. Browse through our range of products. After you’ve selected what you want, confirm the appropriate size. You can check out our size chart for reference.
2. Once you’re done, click the ‘Add To Cart’ button
3. After you have added the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
4. Once you’re done, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
How will I know that my order has been placed and confirmed?
1. Once you successfully place your order, you will receive a confirmation email / message with details of your order and your order ID.
2. If it’s Cash on Delivery order, you’ll receive verification call from our customer support team. Once the order is confirmed on, it’ll be made ready to dispatch.
Note: If your order couldn’t be verified on call, your order will not be dispatched.
3. You’ll receive another email / message once your order is shipped out. You can then track your order by clicking on the tracking link!
How to check my order status?
1. You can track your order by clicking on the link you receive once the order gets shipped.
2. If you do not receive your tracking details, you can contact / email us on 9136861621 / hello@BeeBasic.in and our team will help you with your tracking details.
3. In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
Is it safe to shop online with BeeBasic and use internet banking / debit card / credit card option?
All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.
How long does it take an order to get delivered?
1. Orders in India, once shipped, are typically delivered in 3-5 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
Please Note: Due to the ongoing pandemic, our courier partners are working with limited staff. Delivery of your orders may be delayed by up to 15 days.
What are the terms of return / exchange policy?
1. Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
2. To be eligible for a return / exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We may refuse returns where it's obvious that the item has been worn, washed or soiled.
3. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at hello@BeeBasic.in and we will get back to you. Once confirmed by the Customer Experience Team, new product will be provided and shipped the next day itself after confirmed by our team.
How do the return / exchange process work?
· You can only apply for a Return / exchange by writing us on hello@BeeBasic.in or contacting our customer support team +91 9136861621. Keep your order details like order id / invoice number ready with you while contacting us for smoother process.
· Self-Ship: Since we do not have a reverse pick up facility, we request you to self-ship the product to us. We will provide you a 100 rupees coupon instead of the shipping cost.
How do I self ship the products?
· Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
· You can courier the product(s) to the address mentioned below:
120,121 BeeBasic, Dattatray Shopping Centre, Navghar Road, Vasai Road West, Vasai, Palghar, Maharashtra, 401202
· On receiving the product at the warehouse, our team will get in touch with you for the refund / exchange process and complete the process within 24-48 hours of the product received.
PLEASE NOTE:
1. We request that you email / whats-app us an image of the courier receipt in order for us to track your return order.
2. We request that you do not use Professional Couriers for self return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above
How do I cancel my order?
1. For order cancellation, please email us on hello@BeeBasic.in within 24 hours with your order details and your order will be cancelled.
2. If your order has already been shipped, we cannot cancel your order then.
3. If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number (+91 91368 61621) and we will see if we can work it out for you.
What are the terms and conditions for exchange / refund?
· Returns - The product amount will be refunded in your requested account.
· Exchange – The new product will be dispatched within 24-48 hours after your product is received and confirmed by our team.
· Cancellations - If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
· Defective/ Damaged in transit - Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as a new product will be sent as per your convenience.
· Wrong/ Missing products - We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account per you